Conference

Schedule

Virtual VITAL2020 offers an unparalleled program with multiple daily education sessions focused on executive leadership, policy and finance, population health improvement, and innovative care solutions.

Please note that this schedule is developing and subject to change. Programming each day will start at noon ET and extend until about 4 pm ET. Please check back frequently for session times and other updates. All education sessions will be available on demand after this virtual conference ends.


American College of Healthcare Executives (ACHE)

Continuing Education

America’s Essential Hospitals is authorized to award preapproved ACHE Qualified Education credit (non-ACHE) for VITAL2020 toward advancement or recertification in the American College of Healthcare Executives. To apply continuing education hours toward ACHE Qualified Education credit, attendees should indicate their participation in VITAL2020 when applying to the American College of Healthcare Executives. A uniform certificate of attendance will be available to conference registrants after the conclusion of the conference. We encourage you to use the uniform certificate of attendance to calculate your total number of earned continuing education units (CEUs) and submit to ACHE.

  • TUESDAY, AUG. 11 (all times ET)
TUESDAY, AUG. 11 (all times ET)
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noon–12:10 pm
Welcome and President’s Keynote

America’s Essential Hospitals President and CEO Bruce Siegel, MD, MPH, will set the stage for the six-day Virtual VITAL2020 conference and share his insights on recent and future association projects.
Speaker
Bruce Siegel, MD, MPH
President and CEO
America’s Essential Hospitals

12:10–12:20 pm
Networking Break
Visit our exhibitors, connect with colleagues, or just relax!

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12:20–1:05 pm
Building the Business Case for Complex Care

Regional One Health, in Memphis, Tenn., created a program to meet the social and medical needs of uninsured, complex patients who frequently use the health system. The One Health program saved more than $8.5 million in cost of care, reduced inpatient admissions by 71 percent, reduced emergency department visits by 61 percent, and helped avoid 3,200 days in length of stay. It also generated $3.1 million in new revenue. In this session, learn how to gain leadership buy-in using data to build a business case for investing in complex care. Presenters also will discuss the role of philanthropy and community partnerships and strategies for expansion and sustainability.
Speakers
Susan R. Cooper, MSN, RN
Chief Integration Officer, Senior Vice President
Regional One Health


1:05–1:20 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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1:20–2:05 pm
Foundations of Essential Hospital Financing

Medicaid provides critical funding for essential hospitals. The joint role of the federal government and states in defining how Medicaid pays providers, and the funding of those payments, creates both opportunities and tremendous complexity. This session will describe the fundamentals of the federal, state, and local roles in Medicaid funding and payments, including how the proposed Medicaid Fiscal Accountability Regulation could impact the nonfederal share of the program.
Speaker
Sarah Mutinsky, JD, MPH
Founding Senior Advisor
Eyman Associates

2:05–2:20 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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2:20–3:20 pm
Achieving Health Equity through Systemwide Strategies

Essential hospitals care for racial and ethnic minorities and many people who experience poverty, homelessness, and other socioeconomic barriers to health. So, they must ensure systems reflect this mission and correct biased processes that exacerbate inequities. In this session, learn about Zuckerberg San Francisco General Hospital and Trauma Center’s efforts to develop and deploy an enterprise-wide equity strategy to eliminate disparities. Also hear lessons from NYC Health + Hospitals on promoting equitable access to health services and improving patient outcomes for LGBTQ+ communities. Leave with tools to build a platform on why equity matters, use data to understand demographics, engage underserved communities, and develop a workforce to achieve health equity.

Speakers

Tosan Boyo, MPH
Chief Operating Officer
Zuckerberg San Francisco General Hospital and Trauma Center

Matilde Roman
Chief Diversity Officer, Central Office
NYC Health + Hospitals


3:20–3:35 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!
  • WEDNESDAY, AUG. 12 (all times ET)
WEDNESDAY, AUG. 12 (all times ET)
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noon–12:10 pm
Welcome and 2019-2020 Chair’s Address


Speaker

Wright Lassiter III
President and CEO
Henry Ford Health System
Chair
America’s Essential Hospitals Board of Directors


12:10–12:15 pm
Refresh Break

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12:15–1 pm
Reducing Avoidable Hospital Utilization through Collaboration

Across the country, health care systems with a safety-net role seek to reduce costs and improve care for vulnerable populations within the communities they serve. Association members Stamford Health, in Stamford, Conn., and Harris Health System, in Houston, leveraged interdisciplinary teams, directed outreach to high-risk patients, and optimized care pathways to reduce avoidable hospital utilization and readmissions. Stamford Health speakers will share how the system maximized existing resources through a federal bundled payment program and redefined roles for existing personnel to reduce its 2018 all-cause readmission rate to 27 percent below the state average. Harris Health staff will share that system’s work on a “multivisit patient” (MVP) care pathway, an approach now used by more 200 teams nationally.
Speakers

Rohit Bhalla, MD, MPH
Senior Vice President
Chief Clinical and Quality Officer
Stamford Hospital

Mary Laucks, RN, BSN, MSHA
Director, Care Management
Stamford Hospital

Karen Tseng, JD
Senior Vice President for Population Health Transformation
Harris Health System

Amy Boutwell, MD, MPP
President
Collaborative Healthcare Strategies


1–1:15 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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1:15–2 pm
Becoming Data-Driven: Data and Analytics for Population Health

Social needs present challenges for essential hospitals and the patients they serve. Hear how two health systems leveraged data and analytics to quickly understand their patient population and identify those at the greatest health risk:

  • The University of Texas Medical Branch (UTMB Health) uses a robust analytics platform designed to provide timely and accurate data at the organization, clinic, provider, and patient levels;
  • NYC Health + Hospitals’ Office of Population Health has developed a tool, the Pop Health Explorer, that allows providers to segment and visualize 815,958 adult patients by predicted risk, comorbidities, demographics, social factors, insurance, and utilization.
Speakers

Richa Gupta, MPH
Data Analyst, Central Office
NYC Health + Hospitals

Jenny Smolen
Tableau Manager, Central Office
NYC Health + Hospitals

Craig Kovacevich, MA
Associate Vice President of Community and Population Health
University of Texas Medical Branch at Galveston


2–2:15 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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2:15–2:45 pm
Approaches to Building Patient Trust in Essential Hospitals

Patient trust in health care providers is associated with positive health outcomes, yet few studies have explored patient trust in hospitals — particularly those serving vulnerable populations. Researchers set out to examine patients’ trust in essential hospitals, which disproportionately serve vulnerable patients. The results of a panel survey of 1,000 patients and caregivers seen at an essential hospital in the past 12 months revealed the most important dimensions of trust and variations by demographics and hospital characteristics. Site visits to three essential hospitals provided information on the policies and practices that yield greater patient confidence. Together, this information resulted in four overarching recommendations and supporting approaches highlighted in this session and the publication Patient Trust: A Guide for Essential Hospitals.
Speakers

Kalpana Ramiah, DrPH, MSc
Vice President of Innovation
Director, Essential Hospitals Institute
America’s Essential Hospitals

Jennifer Stephens, MPH
Principal Researcher
America’s Essential Hospitals


2:45–3 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!
  • THURSDAY, AUG. 13 (all times ET)
THURSDAY, AUG. 13 (all times ET)
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noon–12:10 pm
Welcome and Board Recognition


Speaker

Bruce Siegel, MD, MPH
President and CEO
America’s Essential Hospitals


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12:10–12:20 pm
2020-2021 Chair’s Address


Speaker

Susan Ehrlich, MD, MPP
CEO
Zuckerberg San Francisco General Hospital and Trauma Center


12:20–12:25 pm
Refresh Break

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12:25–12:55 pm
Using the Chronic Care Model to Operationalize a Patient-Centered Medical Home

Achieving success in population health management requires shifting the focus from the responsive nature of acute care to a more proactive approach that emphasizes prevention, wellness, and disease management. However, this is not a simple change; numerous studies have shown that to accomplish the Triple Aim of better care, lower costs, and improved health, providers must completely rethink how they organize systems to provide care.
Speakers

Dorothy Bennett, RN, MBA
Chief Ambulatory Services Officer
Nashville General Hospital

Joseph Webb, MSHA, ScD
CEO
Nashville General Hospital


12:55–1:10 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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1:10–1:55 pm
Essential Hospitals Respond to Cyber Insecurity

The U.S. health care system is a frequent target of cyberthreats and attacks. In recent years, several essential hospitals have responded to cyberattacks of various forms, including disruptions to administrative infrastructures and patient data breaches. This session will explore how essential hospitals navigated online incidents and emerging public policies to drive awareness and preparedness.
Speaker
Shahid Zaman, Esq.
Principal Policy Analyst
America’s Essential Hospitals

1:55–2:10 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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2:10–2:55 pm
A Tale of Two Brands: Lessons for Essential Hospitals

Essential hospitals, like any enterprise, must look in the mirror from time to time and consider whether their brand still reflects their role in the community and their strategic vision. Two essential hospital systems with deep roots in the community—Valleywise Health, in Phoenix, and ChristianaCare, in Wilmington, Delaware—recently embarked on journeys to answer that question. While one took a path to a new name and the other retained legacy language, their stories share features that illustrate how long-standing institutions can successfully reposition their brand. Learn about the strategy and extensive research behind these branding efforts and the launch of each, and take away valuable information to inform and guide a possible rebranding of your organization.
Speakers

Karen Browne
Vice President, Marketing and Communications
ChristianaCare

Lisa Kane, MA
Group Director, Strategy
Siegel+Gale

Bill Wax
President
Wax Custom Communications


2:55–3:10 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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3:10–3:40 pm
Litigation Update for Essential Hospitals

Litigation is an important companion to legislative and regulatory advocacy. This session will focus on recent court cases of interest to essential hospitals, including those related to the 340B Drug Pricing Program, public charge rule, site-neutral payments, and the Affordable Care Act. Attendees will walk away with a better understanding of where these cases stand and the association’s role in the legal process.
Speaker
Erin O’Malley
Senior Director of Policy
America’s Essential Hospitals

3:40–3:55 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!
  • TUESDAY, AUG. 18 (all times ET)
TUESDAY, AUG. 18 (all times ET)
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noon–12:10 pm
Welcome and Sponsor Recognition


Speaker

Carl Graziano
Senior Director of Communications
America’s Essential Hospitals


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12:10–1:10 pm
Federal Legislative and Regulatory Update

From COVID-19 funding to new Medicaid rules, Congress and the administration are actively considering significant health care policy changes that could impact essential hospitals. Hear the latest state of play from America’s Essential Hospitals advocacy leadership as they lay out the moving pieces and share insights on what to expect in the legislative and regulatory arenas for the second half of 2020.
Speakers

Beth Feldpush, DrPH
Senior Vice President of Policy and Advocacy
America’s Essential Hospitals

Carlos Jackson
Vice President of Legislative Affairs
America’s Essential Hospitals


1:10–1:25 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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1:25–2:10 pm
Gaining Clinician Buy-in for Social Determinants Screening

Addressing social determinants of health (SDOH) is essential to improving patients’ health. NYC Health + Hospitals/Lincoln uses a patient screening program to identify social needs — food insecurity, eviction risk, financial barriers to care, low literacy — and connect patients to local resources to overcome these nonmedical health barriers. Along with sharing the program’s successes and challenges, this session will discuss the process of sustainably building the program in the hospital’s high-demand urban clinical setting, including:

  • establishing accessible patient resources through partnerships with hospital resources and community-based health organizations;
  • engaging clinicians, staff, volunteers, and patients for referral success and feedback; and
  • training clinicians on the effects of SDOH on patient well-being.
Speakers

To be announced


2:10–2:25 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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2:25–3:10 pm
Achieving Excellence in Joint Surgery: The UI Health Story

UI Health, in Chicago, launched a multidisciplinary joint replacement quality improvement (JRQI) program in 2015 to provide an underserved and at-risk patient population exceptional care that meets or exceeds industry standards. The program aimed to provide the highest-quality care, excellent outcomes, and an exceptional experience despite underlying health disparities. The program has achieved exceptional improvements in outcomes, patient experience, and costs. The JRQI program shows how effective, multidisciplinary teamwork improves patients’ quality of life. Through continuous efforts, the health system has sustained or improved outcomes through present day for patients receiving joint replacement.
Speakers

Paul Gorski, MPH
Senior Director, Clinical Services, Integration and Operations Officer
UI Health

Keir Mitchell, PT, PhD
Director of Musculoskeletal Clinical Services
UI Health


3:10–3:25 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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3:25–3:55 pm
Community Health Hubs: A Cross-Sector Approach

Many essential hospitals collaborate across sectors to better address social determinants of health, but they lack a cost-effective, outcomes-oriented road map to that goal. COVID-19 has added urgency to this work by exposing the toll of persistent, structural disparities in health care access and health outcomes. This session will offer a practical guide to catalyzing a cross-sector approach with community partners using community health “hubs” to improve outcomes and strengthen neighborhood resiliency. Explore achievable strategies that leverage existing assets to target measurable improvements in population costs and quality. Learn about a partnership between one of the nation’s largest essential hospital systems, Harris Health System, and the Houston Food Bank to reduce food insecurity and improve chronic disease outcomes in a region where life expectancy across neighborhoods varies by more than two decades.
Speakers

Karen Tseng, JD
Senior Vice President for Population Health Transformation
Harris Health System

Nicole Lander, RD
Chief Impact Officer
Houston Food Bank


3:55–4:10 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!
  • WEDNESDAY, AUG. 19 (all times ET)
WEDNESDAY, AUG. 19 (all times ET)
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noon–12:05 pm
Welcome and Gage Awards Introduction


Speaker
Kalpana Ramiah, DrPH, MSc
Vice President of Innovation
America’s Essential Hospitals
Director
Essential Hospitals Institute

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12:05–12:50 pm
2020 Gage Awards Presentation

Celebrate excellence as we honor outstanding programs in quality and population health with the Gage Awards. The prestigious awards are presented to member hospitals and health systems for creative, successful programs and activities that enhance patient care and meet community needs. Join us to honor our 2020 recipients.
Master of Ceremonies
Delvecchio Finley, MPP
CEO, Alameda Health System
Chair, Essential Hospitals Institute Board of Directors
Awards Committee Chair
Parveen Chand, MHA
Chief Operating Officer, Academic Health Center — Adult Hospitals
Indiana University Health

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12:50–12:55 pm
2020-2021 Essential Hospitals Institute Chair’s Address


Speaker
Christine Neuhoff, JD, MBA
System Vice President, General Counsel
St. Luke’s Health System

12:55–1:10 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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1:10–1:55 pm
Late-Breaking Trends in State Policy


Speakers
To be announced

1:55–2:10 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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2:10–2:40 pm
COVID-19 Resources for Essential Hospitals

Essential hospitals have been hit hard by COVID-19. This session will highlight federal and state resources released in response to the pandemic. Additional curated content from America’s Essential Hospitals will highlight lessons learned, along with steps to prepare for ongoing needs.
Speaker
Maryellen Guinan, Esq.
Principal Policy Analyst
America’s Essential Hospitals

2:40–2:55 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!
  • THURSDAY, AUG. 20 (all times ET)
THURSDAY, AUG. 20 (all times ET)
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noon–12:05 pm
Welcome Remarks


Speaker

Carl Graziano
Senior Director of Communications
America’s Essential Hospitals


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12:05–12:50 pm
Opening an Integrated Medicine Unit: Process and Outcomes

The presence of concurrent medical and psychiatric conditions increases the complexity of care and can cause poor outcomes, higher care costs, and poor staff satisfaction. To meet the unique needs of these patients, some essential hospital systems have created inpatient units that integrate medical and psychiatric care. These units have been shown to improve patient outcomes and reduce length of stay, and they might result in significant cost savings. This session will examine how a Midwestern academic medical center planned and implemented a 24-bed integrated medicine unit — and the lessons it learned. Speakers will discuss safety design, unique staffing models, and other considerations and will highlight innovative collaborations among interdisciplinary providers.
Speakers

Megan Cram, MHA, RN
Clinical Manager
University of Missouri Health Care

Syed Hassan Naqvi, MD
Associate Chief Medical Officer
University of Missouri Health Care


12:50–1 pm
Refresh Break

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1–2 pm
Essential Hospitals CEO Panel: COVID-19 Leadership Lessons


Speakers
To be announced

2–2:15 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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2:15–2:45 pm
Advancing Care through Community-Based Coalitions

Equity is a core principle of health care, and collaboration is key to advancing the agenda. Learn how to leverage a multidisciplinary approach and cross-sector partnerships to make health equity a shared vision and value. Bluegrass-Community Care Continuum was developed in 2017 as a community-based coalition identifying at-risk patient populations, care disparities, and social determinants of health. Aligning goals and streamlining communication, the coalition uses asset-based interventions to bridge gaps in episodic care and create a true continuum addressing collective health outcomes. Twelve-month intervention data show a reduction in non-emergent resource utilization, an increase in housing security, greater primary care provider coverage, and improved local stakeholder engagement.
Speakers

Penny Gilbert, MBA, MSN, RN
Enterprise Director, Transitional Care Services
UK HealthCare

Jacqueline Owens, MHA
Transitional Care Partnerships Manager
UK HealthCare


2:45–3 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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3–3:45 pm
Working Smarter: Leveraging Technology for Patient Safety

Learn how Erie County Medical Center, in Buffalo, N.Y., leveraged an iPad-based application to increase the precision and compliance of the safety check process in the hospital’s inpatient psychiatric settings. After implementation across more than 500 front-line staff, the rate of missed or late life safety checks dropped by a statistically significant rate to nearly zero. The hospital’s evaluation suggests this program has led to better quality interactions with patents and reduced staff anxiety though the provision of patient pictures within the application.
Speakers

Edmond Bass, RN
Nursing Informatics Manager
Erie County Medical Center

Alexander Simon, MS
Reporting and Application Developer
Erie County Medical Center


3:45–4 pm
Networking Break
Continue the conversation with the previous session’s speakers, visit our exhibitors, connect with colleagues, or just relax!

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4–4:05 pm
Virtual VITAL2020 Closing Remarks


Speaker
Bruce Siegel, MD, MPH
President and CEO
America’s Essential Hospitals

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