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The nation’s only essential conference

VITAL

FAQ

Frequently asked questions about changes related to the cancellation decision and next steps.

  • Why did you cancel VITAL2020?
  • What should I do if I already booked a room at the Loews Chicago Hotel?
  • I was picked to present at VITAL2020. What happens now?
  • Will you still present Gage Awards?
Why did you cancel VITAL2020?
The likelihood the new coronavirus will remain a threat into the summer, as well as the time and travel constraints our attendees face as front-line providers, made this difficult decision necessary. It was not easy to cancel VITAL2020, our flagship in-person event, but our attendees’ health and safety come first.
What should I do if I already booked a room at the Loews Chicago Hotel?
You are responsible for canceling your hotel registration. Please notify the hotel at 800.235.6397 to avoid fees. Note that limited operations at the hotel might delay a response. Also, be sure to request a cancellation number.
I was picked to present at VITAL2020. What happens now?
We will work with you to assess your interest in and availability for making your presentation in a virtual format. We are evaluating the best ways to do this; our meetings and events and member engagement teams will follow up with you directly about next steps.
Will you still present Gage Awards?
Yes, we will present Gage Awards this year. We are exploring alternative platforms for the awards program. If your organization won an award, we will follow up directly with more details soon.

  • I already registered for the Chicago event. Will I receive a refund?
  • Will you conduct VITAL2020 as a virtual event?
  • How will you handle my sponsorship of VITAL2020?
  • Whom can I contact with questions?
I already registered for the Chicago event. Will I receive a refund?

Yes, we will refund your payment in full within 10 to 14 business days of our May 5 cancellation announcement.

Will you conduct VITAL2020 as a virtual event?
We are assessing alternatives to an in-person VITAL2020, including a virtual event with sessions planned for the canceled Chicago meeting. We are confident we can create an online experience that captures the high-quality content, dynamic delivery, and sense of community you expect for our annual conference.
How will you handle my sponsorship of VITAL2020?
Sponsorship value is central to our planning for an alternative to an in-person VITAL2020. Our membership and business development team will reach out to our corporate partners about sponsorship opportunities and changes as VITAL2020 planning progresses.
Whom can I contact with questions?

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